• Telecommunication Infrastructure Support Services: Assisting OEMs, Telecommunication Operators, and Infrastructure Owners in deploying, maintaining, and optimizing telecommunications infrastructure.
• Unified Communication Services: Enabling seamless communication for organizations and individuals through voice, video, messaging, and collaboration solutions.

1. Information We Collect

We collect various types of information to ensure we provide high-quality and reliable services. This includes:

1.1 Personal Information You Provide

When you engage with our services, you may provide the following personal data:

• Contact Information: Full name, email address, phone number, and company address.
• Professional Details: Job title, organization name, and department.
• Payment Details: Billing information, including bank details or payment card information.
• Communication Records: Emails, chat transcripts, or calls you make to our support teams.
• Service Details: Specific details about your telecommunications or unified communications needs.

1.2 Data Collected Automatically

When you use our website or digital platforms, certain data is collected automatically, including:

• Device Information: Hardware specifications, browser type, operating system, and network provider.
• Usage Data: Pages visited, duration of stay, interactions, and referring/exit URLs.
• IP Address and Geolocation: Identifiers for security and service customization.
• Cookies and Tracking Technologies: Small files that help personalize your experience, track activity, and enable features.

1.3 Information From Third Parties

We may receive additional information from trusted external sources, such as:

• Business Partners: Telco Operators, OEMs, or other vendors involved in joint projects.
• Data Brokers and Marketing Agencies: For enriching your profile to improve service offerings.
• Public Sources: Regulatory filings, industry directories, or publicly accessible platforms.

2. How We use your Information

We process your data for specific purposes aligned with your expectations and legal obligations.

2.1 Service Delivery and Enhancement

• Manage and deliver telecommunication support projects.
• Configure and maintain Unified Communication solutions.
• Provide onboarding assistance and user training.
• Track and resolve technical issues via help desks or customer support channels.

2.2 Communication and Updates

• Respond to inquiries and provide requested information.
• Notify you of changes to services, pricing, or terms of use.
• Send newsletters, promotional offers, and industry insights (subject to your consent).

2.3 Security and Compliance

• Detect, investigate, and prevent unauthorized access, breaches, or misuse.
• Comply with local and international laws, including GDPR, CCPA, and industry-specific regulations.
• Maintain accurate records for auditing or regulatory reporting purposes.

2.4 Analytics and Personalization

• Monitor trends to improve our services and digital platforms.
• Offer tailored recommendations or features based on usage patterns.
• Measure the effectiveness of marketing campaigns or initiatives.

3. Legal Basis for Processing

We process personal data only where legally permissible. The main grounds for our data processing activities include:

• Consent: For activities such as sending newsletters or optional surveys.
• Performance of a Contract: To fulfill obligations under agreements or service engagements.
• Legitimate Interests: For operational efficiency, fraud prevention, and service improvement.
• Legal Obligations: To meet statutory, regulatory, or law enforcement requirements.

4. Data Sharing and Disclosure

We share personal data only when necessary and with appropriate safeguards in place.

4.1 Internal Sharing

• Among departments within CLOUDTALK NETWORKS to streamline service delivery and support.

4.2 Third-Party Service Providers

We work with external vendors who support our operations, including:

• Payment Processors: Securely handling transactions.
• IT and Hosting Providers: Maintaining our website and communication platforms.
• Analytics Providers: Understanding website usage trends.

4.3 Regulatory and Legal Requirements

• Disclosures required by law, such as in response to subpoenas, audits, or investigations.

4.4 Business Transfers

• In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity.

5. Data Retention

We retain personal data only as long as necessary for:

• Service Agreements: Until the end of a contract or service period.
• Legal Compliance: To fulfill tax, auditing, or reporting requirements.
• Business Analysis: Retaining anonymized data for statistical insights.

When data is no longer needed, it is securely deleted, anonymized, or removed from our systems.

6. Data Security

We employ advanced security measures to protect your data, such as:

• Encryption of sensitive data during transmission (e.g., TLS/SSL protocols).
• Restricted access to systems containing personal data.
• Regular audits and penetration testing to identify and address vulnerabilities.
• Staff training on secure handling of personal information.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Ensure basic functionality of the website.
• Performance Cookies: Help us measure site traffic and usage trends.
• Targeting Cookies: Enable personalized advertising and marketing efforts.

7.2 Your Choices

You can manage your cookie preferences via browser settings or opt-out options provided on our website.

8. Your Rights

You have the following rights regarding your personal data, subject to applicable laws:

• Access: Request a copy of your personal data and how it’s processed.
• Correction: Amend inaccurate or incomplete information.
• Erasure: Request deletion of your data where no longer required.
• Objection: Opt out of data processing for marketing or legitimate interests.
• Portability: Receive your data in a transferable format.

To exercise these rights, contact us at [email protected].

9. Third-Party Link

Our website may contain links to third-party platforms or services. We are not responsible for the privacy practices or content of these external websites. Review their privacy policies before sharing any personal data.

10. Update to this Policy

We reserve the right to modify this Privacy Policy as needed. Changes will be communicated through updates on our website with the revised effective date.